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Social media monitoring projects are increasingly important to analyze the information environment surrounding an election. To gain a deeper understanding of how online narratives impact the credibility of an election requires a large team to analyze a large amount of data. Designing projects with the mental and emotional burden that reviewing hateful content can create in mind allows organizations to proactively provide resources, support and care to their monitors. These efforts undertaken by the Centre for Independent Journalism, Malaysia provide an important case study in how election monitoring organizations can improve their social media monitoring projects and contribute positively to the methodology by prioritizing monitor resilience.
