This guidebook aims to help municipal leaders with the drive to embark on digital transformation programs design, implement, and manage successful technology projects.

Part 1 of this guide provides guidance on overall project strategy for mayors and other government officials, while Part 2 is written for project implementers and provides best practices on project scoping, gathering public input, working with vendors and other external partners, and more. Each topic includes key guiding questions, relevant tools, and other external resources for reference.